If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax federal and/or state purchase price paid. We will not represent you before the IRS or state tax authority or provide legal advice. Audit Support Guarantee – Individual Returns: If you receive an audit letter from the IRS or State Department of Revenue based on your 2022 TurboTax individual tax return, we will provide one-on-one question-and-answer support with a tax professional, if requested through our Audit Support Center, for audited individual returns filed with TurboTax for the current 2022 tax year and, for individual, non-business returns, for the past two tax years (2021, 2020).(TurboTax Online Free Edition customers are entitled to payment of $30.) This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. Maximum Refund Guarantee / Maximum Tax Savings Guarantee - or Your Money Back – Individual Returns: If you get a larger refund or smaller tax due from another tax preparation method by filing an amended return, we'll refund the applicable TurboTax federal and/or state purchase price paid.This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. 100% Accurate Calculations Guarantee – Individual Returns: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.After your call is accepted by an automated response, you may hear a beep and notice a normal connection delay. The CRA only accepts collect calls made through a telephone operator. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information. Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Information about Programs and Information Holdings (formerly Info Source) page. Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Without this verification step, the CRA is unable to access your account information or make changes. The questions asked are in place to ensure the safety and security of your account. If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.ĭuring your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. The Canada Revenue Agency’s (CRA) call centres record some calls. Service feedback, objections, appeals, disputes, and relief measures.
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